Effective Date: 2024-11-23

Thank you for shopping at Little Africa. We are committed to providing you with high-quality products and an enjoyable shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our refund and returns process.

Returns

Eligibility for Returns: You have 14 days from the date of delivery to initiate a return for most items. If 14 days have passed since the delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, we require a receipt or proof of purchase and your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items, including but not limited to:

• Gift cards
• Tobacco products (e.g, cigarettes)
• Downloadable software products
• Health and personal care items (e.g, opened cosmetics, hygiene products)
• Items marked as final sale

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Service: Email our customer service with your order number, item details, and reason for the return. We aim to respond within 2 business days.
2. Return Authorisation: Upon approval, we will issue a return authorisation number (RAN) and provide instructions for returning the item.
3. Packaging the Item: Securely pack the item in its original packaging to prevent damage during shipping. Include the return authorisation number and a copy of your receipt or proof of purchase.
4. Shipping the item: Ship the item to the address provided in the return authorisation. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of business days.

Partial Refunds: In some cases, we may offer partial refunds for items that are not returned in their original condition, are damaged, or have missing parts not due to our error.

Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account first, then contact your credit card company. It may take some time before your refund is officially posted, depending on your financial institution’s processing times.

If you’ve done all of this and you still have not received your refund yet, please contact our customer service.

Exchanges

Defective or Damaged Items: We only offer replacement or exchanges for items that are defective or damaged upon arrival. If you received a damaged or incorrect item, please contact our customer service within 14 business days of receiving your order. We will provide instructions for the exchange process.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can be canceled if they have not yet been processed or shipped. If the order has already been shipped, please refer to our returns policy for further instructions.

Shipping Costs

Return Shipping: You are responsible for the cost of return shipping unless the item is defective or the return is a result of our error. In this case, we will provide a prepaid return label.

Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Customer Service

If you have any questions, concerns, or need assistance with your return or refund, please reach out to our customer service team:

We are here to help you!